Terms & Conditions

Solar PV Sale and Installation Agreement – Solar Chief Terms and Conditions

This agreement is between "Solar Chief" referred to as "We", "Us", "Our" or "Ours" and the customer named on this Quote/Agreement as "you" or "your". This agreement is made up of these Terms and Conditions and the Quote attached to these Terms and Conditions. The agreement covers your purchase of the solar photovoltaic system and other equipment, referred to as the "System" and described in the Quote attached to this agreement; and delivery and installation of the System at your Premises. This agreement starts when you accept our offer set out in the quote, which you can do by accepting the offer over the telephone; accepting the offer by sending an email or signing, scanning and sending the quote to our address by post or by email. This agreement also starts when you have made a deposit to us for the purchase of the solar PV systems from us for a specified premises in the quote.

1. Customer Declarations

You declare that:

• You are over the legal age of 18 years.
• You are one of the registered owners of the property at the installation address and your name is on the title deed of the installation address.
• You have never received or have never been approved for any rebate, financial assistance solar credit or small-scale technology certificate (STCs) for small generation solar power system at the installation address.

2. Payment & STCs

Solar Chief must have the final payment prior to OR on the day of the installation by credit card or cheque. If you prefer Electronic Fund transfer (EFT), the transaction must be completed 48 Hours prior to installation, and you must provide us with written proof of the transfer. The customer must provide credit card details/cheque/EFT receipt to us prior to the installation. The installation will not be carried out unless payment has been received by us.

On the day the installation is completed and upon confirmation that the PV Solar system is generating electricity/operating, you agree to pay Solar Chief the remainder of funds owing on the system, (unless agreed otherwise), this includes the signing of any finance completion documents.

You are agreeing to pay us the STCs as part payment for your system. The STCs will be paid directly to us or a Solar Chief agent. If the Office of Clean Energy Regulator determines you are not eligible to receive STCs, and therefore Solar Chief is unable to receive the STCs as part payment, you will be liable to pay Solar Chief the value of the STCs, as determined by market rates.

If you are not eligible for STCs, or if you wish to claim the STCs incentive yourself, the complete payment (including trading costs of the STCs) of the system is due before installation.

Should you fail to pay the outstanding amount on the sales contract either before or on the day of installation as agreed, a late payment fee of $220 will become payable.

Customers are responsible for paying all debts owing directly to Solar Chief. Should your account not be paid within 30 days of installation then Solar Chief may remove and re-possess the Solar PV system at your further expense.

In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs and disbursements which are incurred in recovering the debt.

Overdue accounts will be subject to interest at the rate of 5.5% p.a. and a late fee of $10 per day calculated for the period the account is due until the date it is paid.

Failure to pay the complete/full amount may result in Solar Chief taking legal action against you and it will void all warranties.

3. Authority of Access to the Property

You authorize us and our contractors, employees and installers, full access to the property at all reasonable times to carry out all work associated with the installation of your solar system including site Inspections, the signing of required paperwork, the delivery and installation of the PV solar system, and connection to the grid.

Your co-operation is required to enable site inspections/installation to occur at the earliest possible time which is convenient to Solar Chief and its contractors.

4. Liabilities and Risk

The ownership and insurance risk of the PV solar system passes to you upon installation and Solar Chief receiving full payment for the solar system. It is your responsibility to ensure that your property insurance adequately covers the cost of your PV solar system.

You acknowledge Solar Chief accepts no liability or responsibility for your STCs incentive as administered by the Office of Clean Energy Regulator.

We accept no responsibility for any damage or loss caused to your property by the installer which has not been caused by the installer's negligence. All our installers are subcontractors who are required by us to have appropriate third-party damage insurance.

You acknowledge that our installers will not be responsible for any damage caused to old and brittle roofing tiles that may be cracked or damaged during installation.

Solar Chief will not be liable for any unexpected costs which may arise in relation to the removal and handling of asbestos at your property.

5. Meter Box & Additional Work

Solar Chief quote does not include the costs of any wiring or any associated work required to connect your inverter to a meter box which is remotely located from the inverter. Additional charges may be applicable such as to split the system in more than one row, horizontally fixing array and extra charges for meter box upgrade, switchboard upgrade, new wiring if applicable.

6. Delivery and Installation

We will make every reasonable effort to install your system in a timely manner. However, we will not be bound to meeting estimated or proposed delivery, installation or system completion dates as we have no control over for example, worldwide materials availability, peaks in demand created by changes in government legislation, inclement weather and/or other forms of force majeure.

Delayed installation or grid connection is not a valid reason for claiming a refund or compensation from us.

Before the installation can commence, you are required to arrange payment with the scheduling department for the balance payment of the system.

A Homeowner must be present during installation to sign the mandatory declaration assigning the STCs to Solar Chief, as per the Renewable Energy Act (2000). Should the installer arrive on the agreed date and the homeowner is not present, a rescheduling fee of $200.00 will apply.

Upon signing the agreement, any requests for modifications to the material/equipment will incur an admin charge from us.

7. Privacy Policy

You agree to provide us with your personal information required for the efficient functioning of Solar Chief on your behalf, in particular for the accurate completion of the paperwork for the STCs incentive and network connection to the grid.

We will not sell your personal information under any circumstances.

8. Installation & Product Warranties

Solar Chief offers a 10 years limited installation services warranty for any defects in the work carried out by its qualified installers when installing a solar system at a residential premises ("workmanship warranty"). This warranty applies to customers & premise named in the solar system installation agreement entered with Solar Chief and starts from the date of installation completion.

The workmanship warranty covers any defects that arise from the workmanship in installing your solar panels, solar inverter and solar batteries at the premises specified. For all work except the installation of a switchboard, the workmanship warranty period is 10 years from the date of completion of the installation.

This warranty only comes into effect once Solar Chief has received all amounts owing from customer. Where the workmanship warranty applies, Solar Chief will either (at its discretion and cost):

• Re-do or repair the installation; or
• Replace any faulty part with a comparable new or refurbished part so that the installation is no longer defective.

This warranty will no longer be valid if:

• Anyone other than Solar Chief's installer, contractor or other authorized person works on the solar system during this warranty period; or
• You fail to comply with all reasonable instructions of Solar Chief's in relation to the operation and care of the solar system.

To make a claim: Please contact us by calling 1300 689 110 or email info@solarchief.com.au with your name, address, contact telephone number, outline of the defect, and evidence (photos & videos).

9. Cooling-off Period

Important Notice to consumer: You have a right to cancel this agreement within 10 business days from and including the day after you signed or received this agreement.

10. Finance

If you choose to finance your system using a financial solution the repayment will depend on the funding solution you chose. Any funding solution will be a separate agreement between you and the financier. Financing is not available on advertised specials unless agreed with us in writing.

Solar Chief does not provide any financial advice for the purchase of the solar system & does not receive any commission if you wish to choose finance options.

11. Termination

We may terminate this contract with you if either of the following occurs:

• You do not abide by the terms and conditions.
• There are delays in the Solar Chief process causing supplier prices to increase; in which case full deposit will be refunded.
• Solar Chief has full authority to cancel the installation if installation can't be possible. The customer will receive a full refund of any deposit paid.

You may terminate this agreement within the 10 business days after you signed or received this agreement. You may be eligible to get a refund of the deposit after deducting administration charges. You would have to pay the material costs and $350 administration charges if the job is cancelled after 10 business working days.

12. Making a Complaint

If you have a complaint relating to the System, its installation or this agreement generally, you can make a complaint to us by:

• Calling us on our telephone number as set out in the Quote.
• Giving us written notice of this, by post or email.